Stop Pricing the Job. Start Pricing the Client.
Most creative entrepreneurs are stuck in a pricing trap and they do not even realize it.
They anchor their worth to a unit of time, a relic of an industrial past that has no place in a knowledge economy. Futurist and CEO of The Futur, Chris Do, recently sparked a firestorm with a single statement: Price the client, not the job. The response was a flood of questions from creatives desperate for an alternative to the billable hour.
This is the strategy that took Do from charging tens of thousands of dollars for creative projects to hundreds of thousands for the same type of work. It is not about charging more. It is about creating more value.
For most creatives, the default method is to price based on time. This seems logical, but it is fundamentally flawed. “It doesn't account for your level of experience, your creativity, and potentially any fame that you might have,” Do explains.
Consider two artists. One just graduated from school. The other is 20 years into her career with a reputation and a history of gallery exhibitions. If both are paid by the hour, the experienced artist, who works faster and with greater insight, is punished for her expertise. The novice, who takes four times as long, is rewarded for inefficiency.
You are rewarded for taking longer to do something, rather than for the result you achieve.
The common retort is to simply charge a higher hourly rate. Do dismisses this as “putting a band-aid on top of a wound that requires surgery.” It is a temporary fix that fails to address the core problem. You are still selling a commodity: your time.
The Prison of the Billable Hour
The obsession with time-based billing is deeply ingrained, a hangover from the post-industrial revolution and economic theories like Karl Marx's labor theory of value, which ties an object's worth to the labor required to make it. But creative work is not factory work. Its value lies not in time and effort, but in expertise and impact.
Do simplifies the value equation into two primary factors: time and expertise. Most creatives only focus on the first.
“It's hard to argue that somebody who's been doing this for 10, 20, or 30 years has a distinct advantage and can bring tremendous amounts of value over the person who's still in school,” Do says. Pricing purely on time ignores this critical variable.
When you price the job by the hours it takes, you create a system with devastating consequences.
- You attract budget clients. These are price shoppers, not value investors. They care only about cost, not about quality, partnership, or return on investment. You become an order taker, not a strategic partner.
- You commoditize your unique talent. Your skills, life experience, and cultural point of view are filtered into a generic unit of time, erasing what makes you irreplaceable.
- You hit an income ceiling. There are only so many hours in a day. As your rate climbs, you eventually hit a market cap where clients refuse to pay more for a unit of time. Do calls this “the money trap of equating time with value.”
- You burn out and grow resentful. You work smarter, yet your income stagnates. You see others with less skill charging more, and bitterness sets in. The joy of the craft is lost.
The result is a creative professional who is overworked, underpaid, and undervalued. Do’s business coach once told him, “There are no victims in life, Chris. They're just volunteers.” If you feel this pain, you volunteered for the system that creates it.
It is time for a different system.
The Outcome Economy: What Clients Truly Buy
The directive is simple: Price the client, not the job.
Pricing the job means creating a task list and estimating the time required to complete it. Pricing the client means shifting focus from what you do to the outcome you create.
Here is the truth: no one buys your time. They buy a result. They buy transformation.
Do shares a frustrating personal story about a leak in his swimming pool. The repair company provided a detailed bid for materials and labor. Three months later, after extensive work, the pool still leaked. “I don't care how much time you put in,” Do recalls thinking. “I don't care what kind of pebble finish you put on it. Did you solve the problem?”
The problem was not a lack of resurfacing. The problem was a leaky pool threatening his property and his peace of mind. He was buying a solution, not a service. He was buying the ability to sleep at night.
This is the fundamental reframe. Clients do not care about your process. They care about their problem. Value-based pricing begins by understanding that value, like beauty, is subjective. “It's only subjective,” Do insists. “So you really need to understand the person who's standing in front of you, what their needs, wants, dreams, goals, and whatever their business outcomes are.”
To do this, you must have a real conversation, a skill many creatives avoid out of fear. But it is the only path forward. This conversation is central to the strategies taught by pricing expert Ron Baker, whose work on value pricing is a cornerstone for professional firms. A detailed exploration of these ideas with Baker himself can be found in a masterclass on price and value.
One Job, Two Clients, Two Prices
Imagine you are a brand identity designer. The time and effort you spend on a logo project can be identical for two different clients. You are the same person with the same skills. But the value created can be vastly different.
Client A: The Local Mom-and-Pop Shop.
For a small, local business, the logo is important but not mission-critical. Their success relies on neighborhood support and personal relationships. A hand-drawn, slightly imperfect logo might even add to their charm. If the design is a mistake, the financial fallout is minimal: a few thousand dollars in printed menus and flyers. The value is contained and limited.
Client B: The Expanding Regional Franchise.
Now consider a business with seven locations expanding across state lines. For them, the identity is everything. It must communicate quality, familiarity, and trust to complete strangers in new markets. A design mistake here is a catastrophe. It could mean tens or hundreds of thousands of dollars in wasted printing, signage, and packaging. It means pulling products off shelves and retraining staff. The value of getting it right is immense.
The work is the same. The value is not.
This is why huge multinational corporations pay millions for logo refreshes that often provoke outrage from the design community. When PepsiCo paid a reported $1 million for its 2008 logo redesign by the Arnell Group, designers scoffed, “I could have done that.”
Do’s response is sharp. “I'm not gonna argue with you. You could have done it. And you might have even done a better job. But what you don't understand is why Pepsi or these multinational brands pay so much money.”
Here is what you are not seeing:
- The Invisible Work: The fee covers months of market research, consumer testing, trademark vetting, and strategic positioning. The final logo is a tiny, visible artifact of a massive, invisible strategic process.
- The Scale of Risk: The company will spend millions more to roll out the new identity across thousands of touchpoints globally. Hiring a solo freelancer, no matter how talented, represents an unacceptable risk. What if you get it wrong? What if you disappear?
- The Strategic Application: The design firm understands the brand’s 10-year plan and how the identity must function across different products, markets, and future initiatives. You are not having those conversations.
Focusing on the final aesthetic while ignoring the business context is why so many creatives remain stuck. You are arguing about the wrong thing.
The Value Conversation: A Practical Guide
Switching to value-based pricing is a skill. It requires learning a new way to engage with potential clients. Do recommends the work of Blair Enns, author of Pricing Creativity and The Win Without Pitching Manifesto, as essential reading. Do points out that a deep discussion with Enns on pricing strategy is a great place to start your education.
Traditional sales calls fail because they follow the wrong sequence. The client asks for a price, you ask about the scope of work (the task list), and you go away to write a proposal in a vacuum. The result? Sticker shock and ghosting.
“Absent context, nothing is too expensive and nothing's too cheap,” Do states. The problem is a lack of context.
To succeed, you must reverse the conversation. Do, referencing Enns, lays out a new sequence. This is the playbook for pricing the client.
Step 1: Start with the Desired Outcome. Ignore the scope. The first question is, “What result are you looking for?” Get the client to articulate their ideal future state.
Step 2: Define Success Metrics. Make the abstract tangible. Ask, “How will you measure success?” This could be generating new leads, increasing conversion rates, building brand awareness, or improving team morale. Push for quantifiable metrics.
Step 3: Quantify the Value. Connect the outcome to a number. Ask, “If successful, what financial impact would this have on your business?” If the new website they want could generate $100,000 in new revenue in its first year, you have just established the value anchor.
Step 4: Anchor the Price to the Value. Now, you can talk about price in context. Do suggests, “What price feels fair to pay against the value created, discounted for uncertainty?” A common benchmark for consulting is 10-20% of the created value. In this case, you might propose a $20,000 investment for a potential $100,000 return. It is a rational business decision, not an arbitrary cost.
Step 5: Get Verbal Confirmation. Before writing a single word of a proposal, secure a verbal agreement. Ask a neutral, objective question: “If you were presented with a solution that achieved [the outcome] for $20,000, would you be joyful to move forward?” Listen carefully to their response. A hesitant “yes” is a no. If you sense hesitation, diagnose it immediately: “What might be giving you pause?” This is a critical part of sales, which Do covers in his series on how to close more deals.
Only after this verbal buy-in do you write the proposal. Now, it is not a guess; it is a confirmation document for an agreement you have already made. Your one or two-page proposal simply outlines the agreed-upon outcomes and the $20,000 price tag.
The crickets are gone. You get a quick signature and a 50% deposit.
Avoiding the Common Mistakes
This process is powerful, but it is also easy to get wrong. Do highlights several mistakes creatives make when attempting to implement value pricing.
- Being Agenda-Driven. You cannot use this as a clever trick to sell what you want to make. If the client’s desired outcome is not something you can deliver, you must be honest. “You have to be okay with saying no and walking away,” Do advises. Act as a fiduciary for their business, not a salesperson for yours.
- Lacking Business Fluency. You must be comfortable talking about money and business outcomes. If you seem skittish or inexperienced, no business owner will share sensitive information with you. Quoting Blair Enns, Do says, “Those who don't talk about money don't make it.” Practice on low-stakes projects you do not care about.
- Rushing to a Solution. Stay curious. Ask genuine questions to uncover the real problem. If you just go through the motions, clients will sense you are just setting them up for a high price, and they will shut down.
- Using Self-Centered Language. Frame the conversation objectively. Instead of saying, “If I could do this for you,” say, “If a solution existed that did this.” You are a partner looking at the problem with them, not a vendor pitching at them.
- Submitting Bloated Proposals. A successful value conversation means the proposal is a formality. It should be one or two pages, maximum. It reiterates the agreed-upon outcomes and the price. All the awards and bios are just insecure filler. Respect the client's time. Getting better clients often means simplifying your process, a theme explored in a discussion with Daniel Priestley on attracting ideal clients.
A $69,000 Deal Closed Via Text
This is not theory. This is applied knowledge. Do shares a recent story that illustrates the power of these principles in action.
He has a friend who runs large-scale, high-end events. Do noticed the event design did not match the premium quality of the experience. Casually, backstage, he planted a seed: “You know, for the amount of money you spend, the design could be much better.” His friend was intrigued. Do followed up cheekily, “I'd love to help you, but I'm not cheap.”
This single line did three things: it expressed interest, showed confidence, and anchored his price at a premium level, reframing their relationship from friends to potential business partners.
Months later, the friend reached out. Via text message, Do outlined a scope of work for strategy and messaging, listing prices for each component that totaled around $70,000. The friend’s reply: “This looks great, Chris. Send me a proposal.”
After receiving the formal proposal (which mirrored the text exchange), the friend got cold feet. “This is a lot more than I wanted to spend,” he texted, requesting a call. He thought it would be around $15,000.
On the call, however, the friend had a change of heart. He had reviewed the proposal again and decided he wanted everything. “I'm okay with paying you $69,000,” he said.
Do’s response shocked him. “Are you sure? Because if you're not comfortable, we can remove things.”
This is detachment from the outcome. This is acting as a fiduciary. Do was only willing to take the job if his friend felt joyful about the investment. The friend insisted, they moved forward, and the project has been a massive success, opening doors for new teaching opportunities for Do within that community.
The deal was closed not based on hours, but on a deep understanding of the client's context. Do knew this was a multi-million dollar event. He knew his friend saw himself as a visionary competing against boring, predictable conferences. He needed a partner who could help him stand out. He was buying a competitive advantage, not just flyers and banners. The expertise Do brought to the table, cultivated over decades and through a long-standing relationship, made the high price a rational investment.
The final work will be an advertisement in itself. “When everyone sees this, they're going to ask you who did this, and it'll be me,” Do told his client. “I cannot fail you, and I will not fail you.”
That is the power of pricing the client. It transforms you from a hired hand into an indispensable partner, and it aligns your compensation directly with the value you create in the world.
The choice is yours. Remain a volunteer in a system that undervalues you, or learn the language of value and reclaim your worth.
TRANSCRIPT
Enjoyed this? There’s more where it came from.
Get insights on pricing, value, and creative business.
You can unsubscribe anytime. By submitting, you agree to receive communications and to our Privacy Policy.