Best Selling Author & Communication Expert Erwin McManus Teaches How To Identify Your Avatar
Bestselling author Erwin McManus joins Chris Do to reveal his framework for mastering authentic communication and human connection.
Chris Do
Founder, The Futur™ · August 1, 2024
Beneath the Words, a Hidden Current
There is a language beneath language. It is a current of intent, emotion, and truth that flows under the surface of our conversations, immune to carefully crafted scripts and political talking points. Most people spend their lives focused on the words, polishing their vocabulary and perfecting their delivery. But they miss the entire point.
The real connection happens at a different level. It happens on a level of frequency.
Bestselling author and communication expert Erwin McManus has spent a lifetime decoding this hidden language. “I don't listen to words, I listen to frequencies,” he tells Chris Do. This isn’t a metaphysical abstraction. It is a tangible skill, one that can be developed, honed, and used to transform every interaction, from the boardroom to the living room.
McManus recalls speaking to 5,000 leaders in Germany through a translator. Halfway through a controversial point, he stopped the entire event. “You didn’t say what I said,” he told the translator, live on stage. The translator was stunned. “You don't speak German, how could you know that?”
McManus knew because the frequency was wrong. “The moment you spoke, your frequency didn't match my frequency,” he explains. “I knew you changed the meaning of what I said.” The translator, who disagreed with the statement, had softened it, gutting it of its power.
In that moment, the integrity of the message was more important than politeness or comfort. McManus felt a stewardship to the idea he was there to deliver. That single, confrontational act became the most memorable part of the entire conference, a living demonstration of a profound truth: you can orchestrate the words, but you cannot hide your frequency.
This is the central crisis of modern communication. We are drowning in words but starving for genuine connection. We hear what we want to hear, we filter out what challenges us, and we talk past each other constantly. The solution is not to talk more, or even to talk better. It is to start listening differently.
The Survivalist's Instinct
McManus’s hyper-awareness of frequency was not an academic pursuit. It was a survival mechanism forged in a challenging childhood. “I had to learn how to read between the lines for survival,” he says. “I had to learn how to read micro-expressions… to pay attention to the nuances between the words and the spaces between the phrasing.”
Human beings are incredibly adaptive. As McManus notes, people who grow up in volatile environments, perhaps with an alcoholic parent, learn to read a room with a level of acuity others never develop. He references a man who could tell if his father was drunk simply by the sound of his keys in the door, a skill that determined whether the night would be peaceful or violent.
Our capacity to listen is vast, but most of us let it atrophy. We aren't forced to rely on these deeper senses, so we don't. Yet, the ability remains dormant within us. “I actually think that all of us hear in frequencies, but we translate in words and language,” McManus argues.
This disconnect is the source of endless conflict. McManus points to a common dynamic in marriage. “When your wife says what you want her to say, it's easy to hear,” he observes. “And when she's saying something you don't want her to say, it's easy to misunderstand her.” This self-serving translation happens in every relationship. To combat it, one of the most powerful questions you can ask is simple: “What did you hear me say?”
The answer is often shocking. What we thought we communicated and what the other person received are frequently two different messages entirely. This understanding led McManus to develop a comprehensive framework for decoding human interaction: The Seven Frequencies of Communication.
This is not a personality test like Myers-Briggs, boxing you into a static identity. Instead, it’s a dynamic system. We all have access to all seven frequencies, but we tend to have a dominant style, a home base we return to. The most effective communicators learn to move fluidly between them.
The Seven Frequencies of Communication
McManus’s framework provides a map to the invisible world of human connection. By identifying these archetypes in ourselves and others, we can begin to communicate with more intention, empathy, and impact. Understanding these frequencies is a core component of building an authentic brand, a principle explored in how to build an authentic personal brand.
The seven frequencies are:
- The Motivator: This is the most likable frequency. Motivators inspire, energize, and build self-belief. Their language is filled with hope and positivity. McManus points to his friend John Gordon, author of The Energy Bus, as a classic Motivator who sees the world through the lens of positive energy and inspiration.
- The Challenger: The Challenger’s role is to call people up to a higher standard. They see potential and push you to realize it. Their message is often, “You’re awesome, but not everything you should be.” This is the coach who tells you to do one more rep, the mentor who won't let you settle.
- The Commander: This frequency is direct, authoritative, and decisive. Commanders are essential in a crisis. When the ship is sinking, you don't want consensus; you want a Commander who knows what to do and gives clear orders. The challenge is turning it off at home.
- The Healer: Healers see the world through the lens of wounding and trauma. They are convinced that the path to wholeness involves deep inner work. They crave deep conversation and seek to mend what is broken in people.
- The Professor: This frequency is data-driven and information-focused. Professors believe the greatest gift they can give is knowledge. They change lives by transferring what they have learned to others. Their power lies in clarity and insight.
- The Seer: The Seer is the visionary. They speak of the future and, in doing so, elevate hope in the room. They see greatness in people and call them toward a future they cannot yet imagine for themselves. They paint a picture of a better world.
- The Maven: The rarest and most distinct frequency. While a Seer sees a beautiful future, a Maven sees a different reality entirely. They challenge our fundamental assumptions about the world. Listening to a Maven often leaves you with the thought, “I’ve never seen it that way before.” They are the architects of new paradigms.
Frequencies in the Wild
These frequencies are not theoretical. They play out in our daily lives with profound consequences.
McManus shares that his wife, Kim, and his son, Aaron, are both Commanders. They naturally tell him what to do. “I live in those command-challenger frequencies all the time,” he says. In contrast, Commander is his seventh and weakest frequency. This created a fascinating dynamic where his own children once pleaded with him, “Please just tell us what to do! Don't be Yoda, don't be Miyagi.” He had created such a deficit of command that they craved its directness.
Recognizing these patterns transformed his family’s communication. His son will now text him, saying, “The next five things I’m going to say will all sound like commands. They’re actually just suggestions.” This meta-awareness defuses the tension and allows the message to be heard.
The key is adaptability. McManus describes speaking at Lewis Howes’s Summit of Greatness. He prepared a visionary, big-idea talk, fitting for the event’s title. But upon arriving, he sensed the frequency of the room. “It's packed with people who are there for therapeutic purposes,” he realized. “Everyone there had wounds… and they were all there for healing.” He recognized that Lewis Howes himself emits a powerful Healer frequency, attracting an audience in need of that energy.
At the last minute, McManus threw out his plan. He walked on stage and began his talk from a Healer frequency, radically altering his message to meet the audience where they were. That decision created a level of connection that would have been impossible otherwise.
This is the difference between a performer and a true communicator. A performer delivers their script. A communicator serves the audience. This requires listening to the frequency of the room, not just the applause. The ability to pivot and serve is a hallmark of successful entrepreneurs, a theme that resonates with the journey from freelancer to agency owner detailed in how to build a 7-figure agency.
Every frequency has a powerful, positive expression. But each also has a dark side. A shadow frequency.
This became startlingly clear to McManus when he was asked to analyze the characters from two popular TV shows: Friends and Succession. He started with Succession and hit a wall. He couldn't find a single one of the seven positive frequencies in any of the main characters. It was a crisis of faith in his own system. “I had a nervous breakdown,” he jokes.
Then came the epiphany: look at the shadows. Suddenly, the entire show unlocked. He found all seven frequencies, but only in their negative, destructive forms. The Roy family is a masterclass in shadow frequencies. Command becomes tyranny. Challenge becomes sabotage. Motivation becomes manipulation.
“There is not a single character in Succession that operates from a positive frequency,” McManus states. “They all operate from negative frequency.”
This is a chilling observation. These complex, compelling, and often celebrated characters are teaching us, by proxy, how to communicate. We watch them succeed through betrayal and manipulation, and a part of us learns that this is the path to power. We are learning our communication styles from negative archetypes.
The shadow of the Commander is the tyrant who needs to control everyone. The shadow of the Healer is the person who subtly needs you to stay wounded so they can feel needed. The shadow of the Professor can become an arrogant know-it-all, more interested in being right than in helping others learn.
When you operate from a technique rather than your essence, it can easily devolve into its shadow. This is why authenticity is paramount. Your communication must be an organic extension of who you are, not a mask you put on. It’s a concept that directly applies to sales, where authentic connection is more powerful than any script, as explained in this sales training workshop.
The Rarest Frequency: The Maven
Of all the frequencies, the Maven is the most unusual. McManus, after deep self-reflection, identifies himself as a Maven. This was not an easy realization. “It was really challenging for me because who you are… you just think of yourself as you, and then there’s everyone else,” he reflects.
The Maven’s defining characteristic is seeing a different reality. As a child, McManus was an immigrant from El Salvador who compulsively sleepwalked, trying to connect with the alien species he believed left him on Earth as a social experiment. “I was trying to explain reality in a way that wasn't normative,” he says. This feeling of profound disconnection and an alternate view of reality put him in a psychiatric chair by age ten.
Mavens are the ones who write The Matrix, who peel back the layers of our accepted reality. They make people nervous because they challenge orthodoxy. They don't influence masses directly, but they influence the influencers. They plant the seeds of new paradigms that other frequencies, like Motivators and Seers, then spread to the world.
McManus offers two powerful examples of Mavens:
- Brian Bushway: A man who, after losing his sight, taught himself to see through sound. He pioneered the human use of echolocation, riding bikes and skateboarding by making clicks with his mouth and interpreting the echoes. He didn't just adapt to blindness; he redefined the limits of human senses.
- Dan Goods: An artist at NASA's Jet Propulsion Laboratory. He convinced JPL to create a job for him where he translates impossibly complex scientific principles into art installations, allowing everyday people to see and feel the hidden realities of the universe.
Mavens show us that the world is not as it seems. Their very existence is a challenge to our perception. This unique perspective is often born from struggle and isolation, a journey of finding a way to translate a world only they can see. That struggle to communicate is what drives them.
Application: Frequency in Leadership and Love
Understanding the seven frequencies is more than a fascinating intellectual exercise. It is a practical tool for building better relationships, stronger teams, and a more connected life.
Chris Do asks McManus for his assessment. McManus identifies a rare blend in Do: an intersection of Professor, Healer, and Seer. “People don't know from you whether they're walking away with vision, with insight, or with personal healing,” he observes. This blend is powerful because it was developed organically by serving people, not as a calculated technique.
This explains why Do’s tough-love critiques in design can feel both cutting and caring. A Healer will tell you a hard truth because they want your ultimate healing more than your immediate approval. As Do admits, “I sometimes wish I could not tell the truth,” but he feels compelled to deliver the feedback that will actually help someone grow, even if it creates friction.
The framework also illuminates relationship dynamics. Do shares that he is an eternal optimist, while his wife is more cautious, often repairing things that break when his optimism outpaces reality. McManus reframes this: because Do pulls so hard in one direction, his wife feels she must compensate by pulling equally hard in the other. It’s a system seeking balance. The solution isn’t for her to become more like him, but for him to pause and acknowledge her perspective, to show her that he sees the risks she sees. When she feels seen, she can trust him to venture into the unknown.
This leads to a crucial distinction McManus makes between love and trust. “Love is easy, trust is hard,” he says. Love is unconditional, a posture you take toward someone. Trust is conditional. It is earned. “When you say I trust you, you’re saying something about their posture towards you.”
In leadership, this is paramount. You can manage details, or you can manage relationships. When you build a team of people you trust, you no longer have to manage details. You are free to lead. “You can fix any problem if you have the right kind of people,” McManus insists. “But you cannot fix the organization if you have the wrong people, because the decisions aren’t the problem, it’s the people making the decisions.” Trust is the ultimate currency. And as McManus has found, trustworthy people are the ones who are most willing to trust others.
The path to connection begins with listening. Not to the words, but to the music beneath them. Listen for the frequency. Identify it in yourself. Sense it in others. And learn to modulate your own, not to be fake, but to be what the moment requires: a Commander in a crisis, a Healer for a wound, a Seer for a vision.
That is the art of communication.
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“You can orchestrate the words, but you can’t hide your frequency.”
— Chris Do
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